Soul Performance Academy

Privacy Policy

This Privacy Policy explains how Soul Performance Academy collects, uses, shares, protects, and retains personal information when you visit our website, create an account, purchase a product, participate in a program, or communicate with us.

Your privacy matters.

Soul Performance Academy is operated by 717 Soul, LLC. We collect only the information reasonably needed to provide our products and services, communicate with participants, process transactions, improve the learning experience, and meet our business and legal responsibilities.

1. Scope of This Privacy Policy

This Privacy Policy applies to Soul Performance Academy websites, Teachable school pages, courses, Guided Programs, Live Sessions, digital downloads, newsletters, affiliate applications, contact forms, communities, and other products or services that link to this Policy.

In this Policy, “Soul Performance Academy,” “Soul,” “we,” “us,” and “our” refer to 717 Soul, LLC and the Soul Performance Academy services it operates.

This Policy describes the information controlled by Soul Performance Academy. Teachable and other third-party platforms may separately collect and process information under their own privacy policies.

Other websites or brands operated by 717 Soul, LLC may maintain separate privacy policies. When you leave the Soul Performance Academy website, review the privacy policy of the website or service you visit.

2. Information You Provide

We may collect personal information that you voluntarily provide when you create an account, enroll in a product, complete a form, subscribe to a newsletter, attend a session, apply to become an affiliate, or communicate with us.

Account and enrollment information

This may include your name, email address, username, profile image, account preferences, enrolled products, enrollment date, course access, and account status.

Purchase and transaction information

This may include the product purchased, purchase date, price, payment status, refund status, subscription status, affiliate attribution, billing contact information, and related transaction records.

Payment card information is submitted to Teachable or its payment processors. Soul Performance Academy does not intentionally store full payment card numbers in its own business systems.

Contact and inquiry information

When you complete a contact form or send us a message, we may collect your name, email address, phone number, organization, role, subject of inquiry, message, and any other information you choose to provide.

Contact-form and customer-relationship information may be processed through Zoho or another service provider used to manage inquiries, communications, and business relationships.

Newsletter information

When you subscribe to an email newsletter, we may collect your first name, last name, email address, subscription source, consent records, email engagement, and communication preferences.

Newsletter subscriptions and marketing emails may be managed through Kit or another email service provider.

Course and program participation

We may collect information connected to your participation, including:

• Course progress and completion status;
• Quiz, assessment, and activity results;
• Assignments, reflections, and journal responses;
• Discussion posts, comments, and questions;
• Survey and feedback responses;
• Attendance and participation records;
• Certificates or completion records;
• Messages sent through a course or community.

Live-session information

When you attend a Live Session or Guided Program, we may receive your display name, email address, attendance information, chat messages, questions, survey responses, and voluntary audio or video participation.

A session may be recorded when recording is disclosed before or during the session. Information about the recording, its purpose, and its intended audience will be provided when appropriate.

Affiliate information

Affiliate applicants and approved affiliates may provide a name, email address, business or organization information, website and social media links, audience information, application responses, payment information, tax information when required, and other information related to the affiliate relationship.

Teachable may also process referral clicks, referral codes, qualifying purchases, commissions, and payout information.

Parent or guardian information

When a participant is a minor, we may collect the name, email address, phone number, relationship, consent, and communication preferences of a parent or legal guardian.

3. Information Collected Automatically

When you visit or use our website and school, Teachable, hosting providers, embedded services, and other technology providers may automatically collect certain technical and usage information.

This information may include:

• Internet Protocol address;
• Browser and device type;
• Operating system;
• Approximate geographic location;
• Pages viewed and links selected;
• Date, time, and duration of visits;
• Referring website or source;
• Account and course activity;
• Cookie identifiers and similar technologies;
• Error, security, and performance information.

This information may be used to operate the website, maintain security, understand product use, troubleshoot problems, measure engagement, and improve the user experience.

4. How We Use Personal Information

We may use personal information to:

• Create and administer student accounts;
• Process enrollments, purchases, subscriptions, and refunds;
• Deliver courses, downloads, programs, and live sessions;
• Track course progress and completion;
• Provide feedback, support, and customer service;
• Respond to inquiries and consultation requests;
• Send transactional and administrative communications;
• Send newsletters and marketing communications when permitted;
• Manage affiliate applications, referrals, commissions, and payouts;
• Improve our courses, website, communications, and services;
• Understand how participants use and engage with our products;
• Protect accounts, participants, intellectual property, and systems;
• Prevent fraud, misuse, unauthorized access, and unlawful activity;
• Maintain financial, tax, and business records;
• Enforce our Terms of Use and other agreements;
• Comply with legal and regulatory obligations.

5. How Personal Information Is Shared

We may share personal information only as reasonably necessary for the purposes described in this Policy.

Service providers

We may provide information to companies that help us operate the business and deliver services. These providers may include:

• Teachable and its platform providers;
• Payment processors and financial institutions;
• Kit or other email marketing providers;
• Zoho or other contact and CRM providers;
• Video conferencing and live-session providers;
• Website hosting and asset-hosting providers;
• Forms, surveys, scheduling, and communication tools;
• Analytics, security, and technical-support providers;
• Accounting, tax, legal, insurance, and professional advisors.

These providers process information according to their contracts, privacy policies, platform terms, and applicable law.

Affiliates and referrals

If you reach the website through an affiliate link or code, information about the resulting referral or qualifying purchase may be connected to the referring affiliate. Affiliates do not receive your full payment information.

Legal and safety reasons

We may disclose information when reasonably necessary to comply with law, respond to valid legal process, protect a person’s safety, prevent fraud or abuse, investigate a potential violation, or protect our rights, property, systems, and services.

Business changes

Information may be transferred as part of a merger, sale, acquisition, financing, restructuring, bankruptcy, transfer of assets, or similar business transaction.

With your permission

We may share information for another purpose when you direct us to do so or provide permission.

6. Cookies and Similar Technologies

Soul Performance Academy, Teachable, and embedded service providers may use cookies, pixels, local storage, tags, and similar technologies.

These technologies may be used to:

• Keep users signed in;
• Remember preferences and consent choices;
• Maintain website and account security;
• Complete checkout and enrollment processes;
• Attribute purchases to affiliates;
• Measure website and course activity;
• Understand performance and troubleshoot errors;
• Support analytics or advertising when permitted.

Teachable may display a cookie-consent banner that allows visitors to accept or decline certain nonessential cookies. Essential cookies may remain active because they are necessary for security, checkout, account access, and core website functions.

You can also manage cookies through your browser settings. Blocking essential cookies may prevent portions of the website, account, checkout, or course platform from functioning properly.

7. Email and Communication Preferences

We may send service-related messages concerning your account, purchase, course, scheduled session, payment, security, policy changes, or support request.

These transactional or administrative communications are part of the service and may continue while you have an active enrollment, transaction, or business relationship with us.

Marketing emails and newsletters are optional. You may unsubscribe by selecting the unsubscribe link included in the email.

Unsubscribing from marketing email does not prevent necessary account, purchase, security, or service communications.

8. Children and Minor Participants

Soul Performance Academy offers some educational products that may be appropriate for teenagers, athletes, students, and families.

Teachable accounts may not be created or used by children under 13. Users between the ages of 13 and 17 must have permission from a parent or legal guardian.

We do not knowingly collect personal information online directly from a child under 13 through a student account.

A parent or legal guardian may communicate with us regarding an age-appropriate service, but the parent or guardian must control the account and provide the requested information.

If we learn that personal information was collected directly from a child under 13 without appropriate authorization, we will take reasonable steps to delete or restrict the information.

A parent or guardian who believes a child has provided information improperly should contact us at info@soulperformanceacademy.com .

9. Sensitive and Health-Related Information

Soul Performance Academy provides education and coaching related to performance, leadership, communication, and personal development. It is not a medical provider, mental-health treatment provider, or emergency service.

When relevant to participation, you may voluntarily share limited information about an injury, diagnosis, disability, accommodation, stressor, or performance concern. We will use that information only as reasonably necessary to respond, support participation, manage safety, or provide the requested service.

Do not use our website, email, contact forms, or course platform for medical or mental-health emergencies.

10. Live Sessions, Recordings, and Communities

Live Sessions, Guided Programs, and communities may involve interaction with instructors and other participants.

Information you voluntarily share during a group session, discussion, chat, or community may be visible to other participants. Avoid sharing information that you do not want others to know.

Participants are prohibited from recording, photographing, publishing, or sharing another participant’s personal information, image, voice, comments, or story without permission.

When a session is recorded, notice will be provided. The recording may capture display names, chat messages, audio, video, or screen content from participants who choose to participate.

Separate permission will be requested before using an identifiable participant contribution for unrelated public marketing or promotional purposes.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide account and product access;
• Maintain course and completion records;
• Manage purchases, refunds, and affiliate payments;
• Respond to inquiries and provide support;
• Maintain financial, tax, and business records;
• Protect against fraud, abuse, and legal claims;
• Comply with contracts and legal obligations.

Retention periods vary depending on the type of information, the product, the participant’s relationship with us, applicable law, and the systems used to process the information.

When information is no longer reasonably required, we may delete, deidentify, anonymize, or securely archive it.

Teachable and other providers may retain information independently under their own policies and legal obligations.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include account controls, password protection, access limitations, secure third-party platforms, software updates, backups, monitoring, and employee or contractor confidentiality expectations.

No website, internet transmission, email system, cloud platform, or data storage method can be guaranteed to be completely secure.

You are responsible for using a secure password, maintaining the confidentiality of your account credentials, and notifying us when you suspect unauthorized account access.

13. Your Choices and Privacy Rights

Depending on your location and applicable law, you may have the right to request that we:

• Confirm whether we process your personal information;
• Provide access to certain information;
• Correct inaccurate information;
• Delete eligible information;
• Provide a portable copy of certain information;
• Restrict or object to certain processing;
• Withdraw consent when processing is based on consent;
• Stop receiving marketing communications.

Privacy rights are not absolute. We may retain or continue processing certain information when required to complete a transaction, maintain financial records, protect legal rights, prevent fraud, fulfill a contract, comply with law, or support another permitted purpose.

We may need to verify your identity before completing a privacy request. We may also ask for additional information needed to locate the relevant records.

Requests may be submitted to info@soulperformanceacademy.com .

Requests concerning information controlled directly by Teachable, payment processors, Kit, Zoho, or another provider may need to be submitted directly to that provider.

14. International and State Privacy Rights

Soul Performance Academy is operated from Pennsylvania in the United States. Information may be processed or stored in the United States and in other countries where our service providers operate.

Data-protection laws may differ between jurisdictions. Where applicable law provides additional privacy rights, we will respond to valid requests according to that law.

Depending on your location, processing may be based on your consent, performance of a contract, compliance with legal obligations, protection of legitimate interests, or another lawful basis.

Residents of certain states or countries may have additional rights relating to access, correction, deletion, portability, restriction, objection, or appeals.

We will not discriminate against you for exercising a privacy right protected by applicable law.

15. Third-Party Websites and Services

Our website and communications may contain links to external websites, podcasts, social media platforms, scheduling services, video platforms, payment services, forms, or other third-party resources.

For example, a consultation or individualized coaching link may direct you to DanMickle.com, Paperbell, or another external scheduling and payment service.

When you select an external link, the third party’s privacy policy and terms apply. Soul Performance Academy does not control the privacy, security, content, or practices of an independent third-party service.

Embedded content, including forms, podcast players, videos, and social media features, may allow the provider to collect technical and usage information when the content loads or when you interact with it.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our products, technology, service providers, business practices, or legal obligations.

The revised Policy will be posted on this page with an updated effective date.

When required by law, we may provide additional notice or request renewed consent before a material change becomes effective.

17. Contact Information

Questions, concerns, and privacy requests may be directed to:

Your use of Soul Performance Academy is also subject to our Terms of Use .